Aircraft Tech Support... Please Read!!

Re: Aircraft Tech Support... Please Read!!

Who implied that?

[N96337]

Re: Aircraft Tech Support... Please Read!!

It was implied that this should be hushed up and not mentioned to anyone else.... I say BS! When someone pulls something, people have a right to know. I get so tired of everyone not wanting to hear/say anything bad about someone... no matter what it may cost others down the road. If someone steps on your toe, stand up and let them KNOW! Don't pretend it didn't happen or keep it to yourself. It does both parties and all others that may do business with them in the future, a bit of good. Maybe if this gets around, Mr Miller will think twice next time he has a bad day and hangs up on someone. (I'm assuming that's what happened.... I don't know the guy...never did business there) This isn't an isolated case by any means...I've seen posts on many sites that are somewhat similar.... but hiding it certainly wont help anyone! Kevin tried to handle this privately...repeatedly, from what he says...and it wasn't to be, so why not let everyone within earshot know? Being nice to people should be rewarded...but so should NOT being nice... just rewarded the opposite direction. I guess I'm strange, but I feel that if people worried a lot less about pointing out someone wronging them, we'd have a much better world...but the "politically correct" way to handle things seems to be to keep quiet and roll over one more time.......... sorry, not gonna happen here.

Re: Aircraft Tech Support... Please Read!!

I sure hope you don't delete anything, Kevin! In my opinion, you've been very nice about the whole deal, repetedly saying what great service you've gotten from them in the past. You're not the only one that's speaking up, and on more than just this site. I totally agree with your stance on reporting the good and the bad... I see no reason not to. People need to grow a spine and speak up when someone is wronged! I know I've changed vendors more than once because of customer service, and I suspect I will again in the future. I've never done any business with these people, and if it was just you complaining, I'd be wondering just what the deal was...but it itsn't just you. That being said, there seems to be lots of people that they have treated fine, so who knows just what happened?
Thanks for posting and bringing it all to the attention of everyone!
John

Hi John,

I don't follow John, who is a lacking a spine here?

Dave

[swoeric]

Re: Aircraft Tech Support... Please Read!!

I say keep the thread up...

He had every right to go public the moment he was hung up on with one side shutting down a resolution.

It also serves as a marker in time for the business to take notice and refine their skills or to create a downward spiral

I can understand the possible hurt feelings by the owner in losing a sale to a much larger commercial outfit...That is life in business and if you are not giving effort to grow you are declining. There is no middle ground to just maintain.

This thread was also very good because it brought up a side note that spoke to the commitment to customer and quality. Receiving multiple unmarked cans..This has huge consequences down the line and 5 minutes saved in there shop will cause hrs-yrs of frustration for another. also the lack of resolve in the situation became the second marker in time describing this company.

It seems as everything here was presented unbiased and looking for help?

Thank you to all

Re: Aircraft Tech Support... Please Read!!

It's OK Forrest. The Progressives already have a solution to the stabbings in Texas. They are proposing that if you have an X-Acto knife you can only have 4 blades for it.
Hank

Why would ANYONE need more than 4 blades to build a model plane?

Really?

This is really going too far now.

I thought that 4 blade limit was only for the black assault x-acto knives, that seemed completely reasonable.

[crispy critter]

Re: Aircraft Tech Support... Please Read!!

Lol....I hate to even say to under the circumstances, but that's funny Hank. Honesty I look for some liberal to come out and use this to their advantage for gun control saying something like..... If someone could do all that with a knife, just imagine what he could've done with a gun! What I say is, if one person had been at any of these mass shootings/stabbing with a gun and knew how to use it, how many of those lives could that person have saved? And in in a few cases if the gunman or knife man were shot and killed it would have save the courts and tax payers a lot of work and money.

[Hank Jarrett]

Re: Aircraft Tech Support... Please Read!!

It's OK Forrest. The Progressives already have a solution to the stabbings in Texas. They are proposing that if you have an X-Acto knife you can only have 4 blades for it.
Hank

Why would ANYONE need more than 4 blades to build a model plane?

[Forrest Barber]

Re: Aircraft Tech Support... Please Read!!

We who make a living trying to keep GA alive know of many problems, this is minor.... WE do have another source for the same product with one of the owners based here ...... They are airline pilots and trying to put salt on their tails becomes a chore too! I am sure Jim & Dondi are at SNF and that takes up two weeks of their time. I will contact them after April 18. HI KEVIN call me sometime....
There are a few problems in all of aviation with misunderstandings between the buyer and the seller. Keep your guns at home boys.... I see we may have to ban knives in this country.

[crispy critter]

Re: Aircraft Tech Support... Please Read!!

What it kinda looks like to me is you should have let ACS handle it. It was their mistake so they should make good on it. When you asked ATS to supply the missing part they may have assumed that ACS was going to pay them, you failed to mention if you were billed by ATS. If ATS contacted ACS to arrange payment, they would have been told that the payment for the envelope had been refunded. So it would appear that somebody was trying to get a free envelope. With ATS not knowing the timeline I can understand their actions. Unfortunately posting this kind of string on an open forum appears to be looking for vengeance not resolution.
EO

Jim knew what I was wanting,knew it was not ACS responsibility to pay him for the envelop that I asked for, and knew I would pay for it myself. ATS has our payment info on file and never have to worry about whether or not I'll pay them. and even if there was any question about it or confusion, all he had to do was ask for clarification.

As for ACS. They did admitt to their mistake and took complete credit for it. They also apologized more then once and offered several options to make it right, they even offered me a discount if I wanted to wait for the new envelope to be made.

None of this had anything to do with ACS. In fact had I just asked ATS for the envelope and not told Jim anything about the deal with ACS I'm pretty certain none of this would've happened.....it seems to me that Jim took it personally because I had ordered from ACS, at least thats my thought on it, but since he never would offer any explanation I guess we will never know for sure and frankly I really don't care anymore. I'm over it and done with it.

[Edwin Otha]

Re: Aircraft Tech Support... Please Read!!

What it kinda looks like to me is you should have let ACS handle it. It was their mistake so they should make good on it. When you asked ATS to supply the missing part they may have assumed that ACS was going to pay them, you failed to mention if you were billed by ATS. If ATS contacted ACS to arrange payment, they would have been told that the payment for the envelope had been refunded. So it would appear that somebody was trying to get a free envelope. With ATS not knowing the timeline I can understand their actions. Unfortunately posting this kind of string on an open forum appears to be looking for vengeance not resolution.
EO

[N96337]

Re: Aircraft Tech Support... Please Read!!

I sure hope you don't delete anything, Kevin! In my opinion, you've been very nice about the whole deal, repetedly saying what great service you've gotten from them in the past. You're not the only one that's speaking up, and on more than just this site. I totally agree with your stance on reporting the good and the bad... I see no reason not to. People need to grow a spine and speak up when someone is wronged! I know I've changed vendors more than once because of customer service, and I suspect I will again in the future. I've never done any business with these people, and if it was just you complaining, I'd be wondering just what the deal was...but it itsn't just you. That being said, there seems to be lots of people that they have treated fine, so who knows just what happened?
Thanks for posting and bringing it all to the attention of everyone!
John

[Jim Herpst]

Re: Aircraft Tech Support... Please Read!!

These are troubled times ! Some time ago I ordered dope and glue from Millers. They had to break down the quantities into quarts in order to avoid hazmat charges. Nice of them except they didn't label the bright new metal cans. I figured out the white dope, but not the thinners etc. I have trouble with paint peeling off of the underside of a wing so I called them to ask if I could fly in to their strip ( is in the Ohio airport registry) and they told me that they were not using the strip anymore and that it was not maintained. The person that I talked to said that they were having considerable success with their new band and were spending considerable time, especially weekends, expanding that adventure. She explained that for that reason they would not be giving demonstrations in the near future.

Considering the difficulty of making a living of off a small business these days (aviation is really tough, ask Forrest), It isn't surprising that little mistakes happen her and there and sometimes things get said that can't be retracted easily. About the only thing that you can do is leave it alone. It didn't happen. Hope it doesn't happen again.
RonC

I dont know these folks . Used to hear good things. Now not hearing that. Closed Airport ? New Band Venture ? Picture getting clearer. Move along.

[Ron Coleman]

Re: Aircraft Tech Support... Please Read!!

These are troubled times ! Some time ago I ordered dope and glue from Millers. They had to break down the quantities into quarts in order to avoid hazmat charges. Nice of them except they didn't label the bright new metal cans. I figured out the white dope, but not the thinners etc. I have trouble with paint peeling off of the underside of a wing so I called them to ask if I could fly in to their strip ( is in the Ohio airport registry) and they told me that they were not using the strip anymore and that it was not maintained. The person that I talked to said that they were having considerable success with their new band and were spending considerable time, especially weekends, expanding that adventure. She explained that for that reason they would not be giving demonstrations in the near future.

Considering the difficulty of making a living of off a small business these days (aviation is really tough, ask Forrest), It isn't surprising that little mistakes happen her and there and sometimes things get said that can't be retracted easily. About the only thing that you can do is leave it alone. It didn't happen. Hope it doesn't happen again.
RonC

[astjp2]

Re: Aircraft Tech Support... Please Read!!

Just find someone else and move on, no point in dwelling over it. Tim

[crispy critter]

Re: Aircraft Tech Support... Please Read!!

Richard,
I actually had thought of that(truthfully my wife's idea, lol) and that very day was the same day i received the previously posted letter from them. I think it says all they have to say. I have said my peace about it and made my point. I just hope they think before treating someone else the way they did me. Thanks for the good idea Richard, but as usual the brains of my operation already beat ya to it.