Aircraft Tech Support... Please Read!!

[Jim Herpst]

Re: Aircraft Tech Support... Please Read!!

Well perhaps they do the envelope work for ACS ? That would be a reason for them to get a bit concerned about you cancelling your order there ? Hmm go figure. Always heard good things about Jim And Dondi from Bruce Bixler Days till now.... On the other hand how did ACS simply "goof up" and short you when its obvious they did not have it to begin with.... my opinion.

[N96337]

Re: Aircraft Tech Support... Please Read!!

Wow is about all I can say about that one! I guess customer service is gone out the window?
John

[crispy critter]

Re: Aircraft Tech Support... Please Read!!

After about 3-4 days worth of this on the Cub site I received this letter from them...You must understand that all I wanted was an explanation on why Jim(politely) told me he would not deal with me and hung up on me...not in those exact words but if you want the real feel for things you can read it all on the Cub site....I'm not even going to try typing all that again. I guess they had a bunch of folks call them about the stink I was causing(nice they can talk to them but not me) and then I received this letter yesterday. Kinda like a polite way of saying go #### yourself is what I got out of it but maybe I'm just looking at it thru sore eyes. However I would've dropped this entire matter if they would've simply called me with an explanation of why Jim treated me the way he did and then I would've been perfectly fine with him telling me to go #### myself!
Like I said, I'm not here to run anyone down. I just want folks to know what happened to me...these were the last people on the planet that I ever expected this type of treatment from.

[crispy critter]

I started this thread over on the J3 Cub forum. You can follow the link and read the entire thing if ya want. I guess I've really stirred up a hornets nest with this one.

I'm not trying to be a bad guy or run anyone in the dirt, I just want folks to be aware of what happened to me. I've delt with these folks for years with no problems, greatest people and service in the world until early this week and this is what happened. You can defend them, agree with me, or niether, it will not cause me to look at anyone any differently because until I experienced it myself, I would have waded thru hell for these folks any day of the week! It just came as a real shock to me and here's the story...
P.S. Follow this link if ya want to read the stuff from the Cub forum..http://www.j3-cub.com/forum/f79/airc...se-read-23522/

Has anyone ever had any issues dealing with Jim or Dondi Miller who operate aircraft technical support, ceconite and poly fiber dealer? I have done business with them off and on for more then 10 years and always thought they were the greatest folks in the world until today and I'm not sure what there problem is.


I had originally ordered a set of stab envelopes from ACS simply because I had to order about $500 worth of other stuff from them and since they said they had envelopes in stock I just had them include it in my order, then I called Jim miller and ordered all the dopes from him. I opened my envelopes from ACS this morning to start covering the stabs and found I was one short.

So I called ACS and they had simply goofed up but said they didn't have anymore in stock and said it would be 3-5 weeks before they could get any out to me. So with that info I called Jim and told him the story and at first he said they would get me one right out and would be about a week or less. I then called ACS back and told them to cancel the second one and just credit the cost back to my account. An hour or so later I received a call from Jim miller and he definatly seemed different, not rude or upset, but direct and very short, stating that since I ordered from ACS he thought I should stay with them and he was not going to make me an envelope. I tried to get an explanation from him but all he would say was since I ordered originally from ACS he would not sell me an envelope.

By this time I'm very confused and my feelings are hurt and I ask him if he even wanted to continue doing business with me at all, and he said that he did not care and that was up to me but not with this deal and he hung up on me! Now they will not answer my calls or return my messages. The last two times I tried to call them it wouldn't even go to their answering machine, it's like they would pickup and hang up. In the past I have always had excellent service from them and they have always been very helpful but this has really hurt me.

I know I'm not one of there biggest customers but I have referred nearly 100 people to them and if this is how they are going to be simply because I bought $75 dollars worth of stuff from ACS rather then buying from them then I don't think they deserve anyone's business. I feel Jim owes me an apoligy or an explanation at the very least. I really never in my wildest dreams expected this kind of service from them. Has anyone else ever had poor service from them in the past or was I just the one unlucky guy who had to suffer the results of Jim having a very bad day?