Tweet
My good friend, mentor, Taylorcraft owner and IA L-2 Gary just had a truly first class experience with the western USA representative of Champion spark plugs. He asked me to write a letter of thanks to the company praising the rep, and also asked me to put a post here reminding everyone that Champion still honors its roots in "little airplane" aviation.
I'll make a long story short (take that look of shock off your face)
It seems that Gary bought a new set of expensive Iridium Champion spark plugs for his L-2, and then found cracked insulators after only 50 hours. He sent them back to the western US representative, Dick Johnson. Mr. Johnson immediately identified the problem as being improper technique by the spark plug service shop which had cleaned the plugs for Gary (too much blasting pressure and applied for too long). Dick's professionalism and sincere concern for the situation was very confidence inspiring... it was clear to Gary that one lonely Taylorcraft owner is still a valued customer to Champion, even in the days of fleet operators and large "flight department" product orders. The company made him feel like his business and his problem with four cracked plugs was important. Dick sent out a set of new plugs to get Gary back in the air, a very generous gesture. This sort of concern for the little guy should not go un-noticed.
I'll make a long story short (take that look of shock off your face)
It seems that Gary bought a new set of expensive Iridium Champion spark plugs for his L-2, and then found cracked insulators after only 50 hours. He sent them back to the western US representative, Dick Johnson. Mr. Johnson immediately identified the problem as being improper technique by the spark plug service shop which had cleaned the plugs for Gary (too much blasting pressure and applied for too long). Dick's professionalism and sincere concern for the situation was very confidence inspiring... it was clear to Gary that one lonely Taylorcraft owner is still a valued customer to Champion, even in the days of fleet operators and large "flight department" product orders. The company made him feel like his business and his problem with four cracked plugs was important. Dick sent out a set of new plugs to get Gary back in the air, a very generous gesture. This sort of concern for the little guy should not go un-noticed.
So if you want to write a note that does the most good possible way up in the boardroom, I guess that you should allow the entire company to bask in the compliment, and say something like: 
Comment