FAA rant

[Carl Ellis]

Today I had to go to the PDX FSDO office to pick up some forms.

So I drove to Hillsboro only to find their offices at the KHIO airport empty. So I asked around and discovered that they had moved two miles or so from the airport into a business park.

I pulled into the parking lot and went to the closest ( and most convenient) entry door. Well, that was the employee entrance. The public entrace is around on the "front" (other side) of the building.

The small dark lobby presents a non-welcoming face to those entering. The receptionist sits low behind a counter and behind what appears to be a teller window with a tray for passing documents through. She didn't even look up when I entered - probably couldn't see or hear me through the glass.

It was really an off-putting experience but maybe that's the effect they were striving for.

- Carl -

[denny]

Re: FAA rant

All FAA offices are required by law to protect there employee's behind bullet proof glass. Also they require airmen to make an appointment before visiting them. You can thank all of our friends that are trying to kill us Americans for that.

Some offices are more friendly than others based on office culture. Just between us I work for the FED's and where I work we have the glass wall too. However if you telephone our office a live person will answer the telephone. We will also provide a cup of coffee if you ask. Different culture in our office.

Next time you go the PDX FSDO ask for Hank (boss) and let him know how you feel. The squeaky wheel gets oiled.

Stache

[Jim Herpst]

Re: FAA rant

More good advice Denny .Sometimes we forget about a simple way WE CAN make a difference if WE are willing to slow down enough to let the guy in charge know.